First Community Bank wants its customers to be aware of the growing trend in text message and e-mail fraud. First Community Bank staff will never ask for account numbers or personal information via text message or e-mail. We are dedicated to the privacy and protection of our customers while using our secure Internet website to offer convenient and safe online banking.  To report a suspicious text message, email, Web page, or phone call, please forward the information to fraud@fcbanktn.com.  If you believe you have provided personal or account information in response to a fraudulent email, Web site, or phone call, or you suspect fraud, immediately contact First Community Bank’s Customer Support at (423) 272-5800 or (423) 392-5800.

For information regarding non consumer accounts, please contact us at (423) 272-5800 or support@fcbanktn.com for materials to assist in your efforts to protect your account and prevent corporate account takeover. To report corporate account takeover or suspected fraud, contact us immediately at 866-693-9253 or fraud@fcbanktn.com.

Internet Banking customers should keep their Web-Browsers updated to the latest version and apply security patches as they are released. They should also install an anti-Spyware and detection program. Please be aware that public computers – such as those in hotels, libraries or Internet cafés – to connect to online banking Web sites may have Spyware installed. Spyware can compromise the security of usernames and passwords.

The following links are provided to explain the risks and red flags of phishing and identity theft. Recent phishing scams have included the FDIC and FBI. Government and legitimate organizations do not seek personal information via the web or email.

FDIC – Consumer Protection

Find resources provided by the FDIC to educate and protect consumers, revitalize communities, and promote compliance with the Community Reinvestment Act and fair lending laws.

StopFraud.gov

The Financial Fraud Enforcement Task Force maintains a wide list of resources and information dedicated to helping find and report suspected cases of financial fraud.

Fighting Back Against Identity Theft

The Federal Trade Commission, as the nation’s consumer protection agency, wants to make sure you have the information you need to help fight back against identity theft. This site is designed to help you learn the steps to Deter, Detect, and Defend against identity theft.

Stop. Think. Connect

The Stop.Think.Connect. Campaign is a national public awareness campaign aimed at increasing the understanding of cyber threats and empowering the American public to be safer and more secure online. Cybersecurity is a shared responsibility. We each have to do our part to keep the Internet safe. When we all take simple steps to be safer online, it makes using the Internet a more secure experience for everyone.

Small Business Information Security: The Fundamentals

It is important that each small business appropriately secure their information, systems, and networks.

Don’t Get Hooked (by a ‘Phishing’ Scam)
Report identity theft and get a recovery plan
Consumer Protection Topics – Cybersecurity
REG E – Consumer and NON-Consumer Information
FDIC Regulation E
Federal Reserve Bank explains Regulation E
Electronic Funds Transfer Act (ETFA)
FDIC Consumer NewsFDIC Consumer News provides practical guidance on how to become a smarter, safer user of financial services. Issues and selected articles offer helpful hints, quick tips and common–sense strategies to protect and stretch your hard-earned dollars.

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