smsGuardian®

Card Not Present demonstration
Keyed Card Example

Enroll Now!

smsGuardian® is an anti-fraud text alert notification service that sends ATM or Visa® debit card transaction alerts directly to your mobile phone or other SMS*-enabled device. If you reject the unauthorized activity, the information is immediately routed to a fraud analyst who blocks the card and follows up with you by phone.

 

Features and Benefits
For the Cardholder

  • Two-way text communication
  • Can enroll up to ten devices per web account
  • Do-Not-Disturb window capability
  • One year enrollment period
  • All major phone carriers supported
Declined Transaction demonstration
Declined Example

smsGuardian™ will send a text to you when one of the following situations occur:

  • International transaction
  • Authorizations greater than $300
  • Eight or more transactions in 24 hours
  • Card not present
  • Fuel Transactions
  • Out of state transactions
  • Declined authorization

Information included in the alerts to the right:

  • CARD 1234 identifies the last 4-digits of the cardholder’s card number.
  • RadioHut identifies the location of the transaction.
  • REPLY JJ1234NO is the reply being requested if the transaction is fraudulent. Sending the code back lets the system know that this is a fraudulent transaction. It is important to remember that if you send anything other than what is requested in the test message will be ignored.
  • REPLY STOP to cancel alerts.

Other Information:

  • Your carrier’s standard messaging rates apply to each alert or confirmation. First Community Bank does not charge for this service.
  • Terms and Conditions for this service.
  • You may discontinue the receipt of alerts immediately by texting the work STOP in reply to a Guardian Alert.
  • You may unsubscribe from this service entirely on the smsGuardian® website.
  • You may discontinue alerts by texting the word STOP to 27576.
  • You may enroll ATM cards and/or Visa® debit cards issued by First Community Bank of E TN.
  • If you mobile service provider is Sprint, Nextel, Boost, or Virgin then you may receive an alert message every 30 days from your provider reminding you of the subscription.
  • If you need help regarding the use of this service, you may reply HELP to any alert or call (888) 868-8611.

 

*What is SMS?
(SMS) Short Message Service is a text messaging service component of phone, web, or mobile communication systems, using standardized communication protocol that allow the exchange of short text messages between fixed line or mobile phone devices.

Latest News

Community News and Events

Check out the latest company events and updates here.

Stay in the know!

Sign up to have the latest FCB news, rate specials, and product updates delivered to your inbox.


By submitting this form, you are granting: First Community Bank, 809 West Main Street, Rogersville, TN, 37857, permission to email you. You may unsubscribe via the link found at the bottom of every email. (See our Email Privacy Policy (http://constantcontact.com/legal/privacy-statement) for details.) Emails are serviced by Constant Contact.

By submitting this form, you are granting: First Community Bank, 809 West Main Street, Rogersville, TN, 37857 United States, http://www.fcbanktn.com permission to email you. You can revoke permission to mail to your email address at any time using the SafeUnsubscribe SafeUnsubscribe® link, found at the bottom of every email. We take your privacy seriously (to see for yourself, please read our Email Privacy Policy). Emails are serviced by Constant Contact.

Back to top

You are now leaving First Community Bank

First Community Bank does not provide, and is not responsible for, the product, service, or overall website content available at any third-party website that is linked through this browser. First Community Bank's privacy policies do not apply to linked websites. Please consult the privacy disclosures on the third-party site for further information.

You will be redirected to

Click the link above to continue or CANCEL